Welcome to ToyBox Galaxy’s FAQ page! We’re here to make your shopping experience as joyful as our toys. Below you’ll find answers to common questions about our products, shipping, payments, and more.

About ToyBox Galaxy

What kind of store is ToyBox Galaxy?
We’re a cheerful online toy store specializing in quality toys, puzzles, books, and games for children of all ages. From baby’s first board book to challenging 1500+ piece puzzles, we’ve got something to spark every child’s imagination!

Product Questions

What types of products do you offer?
Our magical selection includes:
  • Jigsaw puzzles (500-750 pieces, 1000 pieces, 1500+ pieces)
  • Children’s books (board books, picture books, chapter books)
  • Educational toys and building kits
  • Board games and card games
  • Arts & crafts supplies
  • Bath and pool toys
  • And much more!
Are your products suitable for all ages?
We offer products for various age groups, from babies to teens. Each product listing includes recommended age information to help you choose the perfect toy.

Shipping & Delivery

Where do you ship to?
We deliver smiles worldwide! However, we currently cannot ship to some Asian countries and remote regions due to logistical constraints.
What are my shipping options?
We offer two magical delivery options:
  • Standard Shipping ($12.95): 10-15 business days via DHL or FedEx with tracking
  • Free Shipping: For orders $50+, 15-25 business days via EMS
How long does order processing take?
Our toy elves typically pack and ship orders within 1-2 business days!
Can I get gift wrapping?
Absolutely! Many items can be gift-wrapped upon request. Just add a note at checkout.

Payments & Orders

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Yes! We use industry-standard encryption to protect all transactions.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in original packaging. Contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error.

Contact Us

How can I contact ToyBox Galaxy?
Our friendly team of parent-experts is always happy to help! Reach us at:
  • Email: [email protected]
  • Phone: (555) 123-4567
  • Address: 2988 Patton Lane, Raleigh, NC 27604, USA

Still have questions? Our toy experts are standing by to help make your shopping experience magical!