Welcome to ToyBox Galaxy, your magical destination for puzzles, games, and children’s books! We want every piece to fit perfectly and every game to bring joy. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing Time: 1-2 business days (excluding weekends and holidays)

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipping)

We ship worldwide, excluding some Asian countries and remote areas. Tracking information will be emailed once your order ships!

Our Happy Returns Promise

Not completely satisfied? We make returns easy! Most items can be returned within 15 days of delivery for a refund or exchange.

Return Requirements:

  • Items must be in original condition (unopened/unused with all packaging)
  • Include proof of purchase
  • Not on our non-returnable list (see below)

How to Return Your Items:

  1. Contact Us within 15 days of delivery at [email protected] or call (555) 123-4567
  2. Provide Details using our template below (it makes everything faster!)
  3. Wait for Instructions – we’ll email you return authorization and shipping info
  4. Package Securely – include all original packaging and accessories
  5. Ship It Back using the carrier we specify (return shipping costs may apply)

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear ToyBox Galaxy Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return:

  • [Product Name] (Quantity: X)
  • [Reason for return: damaged/wrong item/change of mind etc.]

Preferred resolution: [Refund to original payment method/Exchange for (specify product)/Store credit]

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Information]

Refund Information

Processing Timeline:

  • Standard Processing: 1-2 business days after we receive your return
  • Refund Timing: 3-5 business days after processing (depending on your payment method)

Payment Methods:

  • Credit Card/PayPal: Refunds process in 3-5 business days (timing depends on your bank)
  • Original Shipping: Non-refundable unless the return is due to our error
  • Return Shipping: Customer’s responsibility unless the return is due to our error

Non-Returnable Items

To keep all our customers safe and happy, these items cannot be returned:

  • Opened Bath & Pool Toys (for hygiene reasons)
  • Used Bath, Baking & Beauty Products
  • Opened Card Games where components could be missing
  • Customizable Card Games that have been personalized
  • Opened Activity Books with completed pages

Exchanges

Prefer a different puzzle or game? We’re happy to exchange!

  • Same steps as returns – just specify you want an exchange
  • Price differences will be refunded or charged accordingly
  • Exchanges subject to product availability

Need Help?

Our toy experts are ready to assist!

Email: [email protected]

Phone: (555) 123-4567

Hours: Monday-Friday 9AM-5PM EST

We’ll respond within 1 business day to keep your playtime on track!

Thank you for shopping at ToyBox Galaxy! We appreciate the opportunity to fix any issues and continue being your favorite toy store for puzzles, games, and children’s books.

Cheap Toy Store | 2988 Patton Lane, Raleigh, US 27604 | www.toyboxgalaxy.com